FAQ
Here you will find answers to the most common questions about ordering, shipping, condition, returns and selling records to Devinylhunter-Records.
About us & our records
How long has Devinylhunter-Records been around?
Since 2013. We are an independent online record store based in Bonn, Germany.
How many records do you have?
Over 6,000 records are ready to ship, and new ones are added every week. You will find the latest under New Arrivals.
Do you sell new or used records?
Mostly second-hand records graded to the Goldmine standard, plus some new records sealed in their original shrink-wrap.
Which formats and genres do you stock?
LPs, 7" singles and 12" maxi singles – including rock, krautrock, new wave, punk, metal, funk, soul, disco and Italo disco, soundtracks, reggae, hip hop and electronic.
Do you have a shop in Bonn?
No, we are online only. When you order online you can choose pickup at Römerplatz in Bonn-Bad Godesberg, where we also buy records during our opening hours.
Payment & shipping
How fast will my order be shipped?
We ship all items within 1–2 business days after payment. At peak times there may be slight delays. As soon as your parcel has been handed over, you will receive an e-mail with tracking information.
How much does shipping cost?
Shipping within Germany costs a flat €5.50, regardless of weight. Orders from €99 ship free within Germany. Costs for other countries are listed under Shipping Information.
Do you ship internationally?
Yes, to many EU countries (from €13.50), Switzerland, the UK and worldwide. Costs depend on country and weight – all prices are listed under Shipping Information.
Can my order be delivered to a different address?
Yes. During checkout you can enter a different delivery address or a DHL Packstation.
Can I pre-order records?
No, we don't take pre-orders at the moment. We only list new records once they have arrived with us – everything you see in the shop is in stock and ready to ship.
Condition & grading
How do you grade the condition of the records?
Every used record is checked by hand and graded to the Goldmine grading standard, with vinyl (media) and sleeve (cover) graded separately, e.g. Media NM- / Cover VG+.
Are the product photos of the actual record?
Yes. We scan every record we list ourselves – used and new. For used records you get exactly the copy shown; new records are factory sealed.
Returns & complaints
Can I return an order?
Yes. Consumers have a 30-day right of withdrawal. The direct cost of returning the goods is paid by the buyer. All details are in our cancellation policy.
My order arrived damaged. What should I do?
Please contact us right away at info@devinylhunter.de and send us your order number and 2–3 clear photos of the damaged item. We will find a solution as quickly as possible.
How does a return work after withdrawal?
Please pack the items well and include a short note with your name and order number. We cannot accept unpaid returns (cash on delivery). Return address: Devinylhunter, Dirk Limbach, Römerplatz 2, 53173 Bonn, Germany. You can also declare your withdrawal online here.
Selling records
Do you buy records?
Yes, we buy single records and complete collections. All information is on our record buying page.
Your question wasn't answered? Write to us via the contact form or at info@devinylhunter.de.
Did you not find an answer to your question?
We would be happy to advise you if you couldn't find a suitable answer among the frequently asked questions.
Fast & secure shipping
Delivered in 2–3 business days
By & for music lovers
Recordings curated with passion.
Diverse Genres & Assortment
Used and new vinyl records daily.
Fast & secure shipping
Delivered in 2–3 business days
By & for music lovers
Recordings curated with passion.
Diverse Genres & Assortment
Used and new vinyl records daily.
